Terms of Service

Effective September 20, 2026

These terms govern your use of the Recall Desk website and account services provided by Midpoint Software Group ("we," "us"). By creating an account or using these services, you agree to these terms. If you do not agree, do not use the services. The license for the Apple app is described on our EULA page. Our Privacy Policy explains how we handle information.

What Recall Desk provides

Recall Desk helps you search U.S. recall records, look up drug shortages, save household items, and organize possible recall matches and next steps. It is an independent information service, not a government agency, manufacturer, retailer, pharmacy, medical provider, or emergency service. We do not issue recalls, guarantee a refund or replacement, or determine whether a particular item is safe.

Check the official notice and your package

Coverage is incomplete and source updates may be delayed. Current sources include CPSC, FDA, and USDA FSIS recalls and public health alerts. No result or no alert is not an all-clear. Confirm the brand, model, package size, lot, dates, and other identifying details against the official notice. Follow the agency or recalling company’s instructions.

Barcode catalogs, label recognition, and receipt recognition may return missing or incorrect information. Review detected items before saving. A barcode or receipt generally does not establish whether a specific lot is recalled. Retailer and distribution information reflects what the notice reports; it does not establish current store stock or confirm that your purchase is affected.

Medicine information

Drug recall and shortage information is educational, not diagnosis, treatment, or personalized medical advice. A shortage does not mean a recall and does not show stock at a particular pharmacy. Speak with your pharmacist or prescriber before changing or stopping prescribed medicine. Do not delay medical care because of this app. For an emergency, contact emergency services.

Accounts and your content

You must be legally able to agree to these terms, or use the service with a parent or guardian who agrees on your behalf. The service is not directed to children under 13. Provide an email address you control and keep your sign-in details private. Contact us about suspected unauthorized use.

You retain your rights in the information you save. You authorize us and our service providers to store and process it as necessary to supply the features you use, including cross-device access and optional monitoring. Only save information you are entitled to provide. Avoid putting private medical details, payment information, or another person’s sensitive information in notes or imported text.

Optional monitoring and alerts

Monitoring requires your opt-in and supported saved items. Email and phone delivery also depend on your selected settings, permissions, network access, and outside services. Checks and messages can be delayed, duplicated, incomplete, or unavailable. Alerts identify possible matches that you must verify; they are not a substitute for checking official sources. Medicine and shortage monitoring is not currently offered. You can change alert preferences in the app and unsubscribe from email alerts.

Acceptable use and ownership

Do not access another person’s account, disrupt the service, bypass access controls, introduce harmful software, infringe others’ rights, or use the service unlawfully. Midpoint Software Group retains its rights in the Recall Desk software and branding. Third-party materials remain subject to their owners’ rights and applicable licenses. These terms do not restrict rights granted by open-source licenses or applicable law.

Free features and optional subscriptions

Recall Desk is free to download. Recall searches, official notices, barcode scanning, manual checks, and access to existing saved data remain free. Recall Desk Plus offers receipt scanning and automatic checks for supported saved foods and household products, with optional email and phone alerts. During beta testing, these features may be available without payment. Your internet or mobile provider may charge for data.

Where offered, Plus is an auto-renewing monthly or yearly Apple subscription. The purchase screen shows the price and billing period supplied by Apple before you confirm. Payment is charged to your Apple Account on confirmation. Subscriptions renew automatically unless canceled at least 24 hours before the current period ends; renewal is charged within 24 hours before the period ends. Manage or cancel in Apple’s subscription settings. Cancellation stops future renewal; access normally continues through the paid period. Refund requests are handled by Apple at Report a Problem, subject to Apple’s terms and applicable law.

Sign in to the same Recall Desk account used for your purchase on each device. Use Restore purchases in Account → Recall Desk Plus & subscriptions if needed. Purchases remain associated with that original Recall Desk account; contact support if you cannot recover it. Deleting the app or your Recall Desk account does not cancel an Apple subscription. No purchase occurs merely by accepting these terms.

Changes to the service

Features and source availability may change. We may suspend access to address abuse, security threats, or legal requirements, or discontinue a feature. Where practical, we will give notice of material changes. You can stop using the service and delete your account at any time through Account → Delete account and saved data.

Availability and responsibility

To the extent permitted by applicable law, the services are provided as available, without a guarantee of uninterrupted access, complete recall coverage, accurate scanning, or delivery of every alert. We do not promise that use of Recall Desk will prevent injury or loss. Nothing in these terms excludes responsibilities or consumer rights that cannot lawfully be excluded. The Apple app license has its own warranty and liability provisions.

Updates and contact

We will post revisions here with their effective date and provide notice of material changes through the service or account email as appropriate. Changes will not apply retroactively. If a change requires consent under applicable law, we will request it. Questions, disputes, support requests, or rights concerns may be sent to info@midpointcorp.com, Midpoint Software Group.